Returns & Exchange Policy

Our Gentle Reminder To avoid the hassle of an exchange, we recommend checking our Size Guide or choosing one size up.

How to Request an Exchange

1. Fill Out the Form: Complete our [Link to Google Form] with your order details.

2. Wait for Confirmation: Our team will respond via WhatsApp or Email within 1–2 business days.

3. Condition: Items must be unwashed, unworn, and have all original tags attached.

4. Unboxing Video: A clear, unedited unboxing video (starting from the sealed package) is mandatory for all claims.

Important Notes

• Shipping: For size/preference exchanges, all shipping costs are covered by the customer.

• Sale Items: Items purchased during a sale or with a discount are final sale.

• Defects: Awan & Co will cover all shipping costs for any manufacturing faults.